Return eligibility starts from the day the carrier marks the order delivered.
Returns and refunds
Warm by Design Returns
Start a return within 30 days of delivery if your lamp is not right for the room. Keep the original packaging and included accessories until you know the order works for you.
Send back the lamp, included accessories, and original packaging when possible.
Email the order number and the email used at checkout, or use the return form below.
Approved refunds are issued to the original payment method after the returned item is received and inspected.
Return steps
- Review the refund policy and confirm the order is inside the 30-day window.
- Use the return form below or email support with your order number.
- Wait for return instructions before shipping the item back.
- Pack the item securely with included accessories and original packaging when available.